|
Terms
& Conditions...
Please read the terms and
conditions carefully. By accepting them and submitting your
deposit for the trip, you agree that all these terms and
conditions apply to the agreement that THE HERITAGE, and its
Affiliates / Divisions supplies to you.
Reservation Policy
Visitor get in touch with us through our email
reservations@travelspiritualindia.com OR any of the contact address given on
the site. THE HERITAGE reserve the right to not to accept any
booking order without assigning any reason thereof. Any
reservation is not completed till the full money towards the
services is received from the customer, until specified unless.
Price Includes
All our rates are valid for the period requested by the
customer / quoted in our reply. None of the given rates on the
website are applicable for the festive dates, specially during X
Mas and New year (15th Dec - 15th Jan) period. Rates for festive
dates will be given on request only. All rates quoted are in USD
(or any other foreign currency) rates are applicable for Foreign
National and NRIs only. Any additional taxes introduced by the
Central / State Government during the course of fulfillment of
the transaction shall be payable by the customer purchasing our
services.
Coach/Vehicle:
We use air-conditioned or non air-conditioned luxury
coaches / vehicles. If you are carrying any high value items on
the coach/vehicle, we advise you not to leave them behind when
you leave the coach/vehicle as we will not be responsible for
any loss/theft.
Meals:
The type of meals is clearly indicated in the
itinerary. We, however, reserve the right to change the meal
arrangement, if circumstances make it necessary to do so.
Check in Check Out Time
In India most of the hotels offer noon time (1200 hrs)
check in and check out facility. Customer requiring
complementary early check in or late check out facility should
send us a request in writing so as to enable us to take
authorization from the respective hotel/s. We do not guarantee
for any such facility without the approval of the hotel.
Payments
The entire payments will be collected in advance from the
customer at the time of final confirmation through any of the
following mode as per the conveniences
The money also can be remitted to our bank account through swift
bank transfer and a copy of bank activity report may kindly be
faxed to us for our file records and further follow ups with our
banker. While transferring the money, make sure that the
transferred amount must be remitted to our account at least 15
days prior to the delivery of the services until any flexibility
authorized by THE HERITAGE otherwise.
Payment Receipt and Service Vouchers
The customer will receive a copy of invoice, payment
receipt and duplicate service vouchers through electronic mail
after final confirmation and payment process. A copy of the
service voucher will also be forwarded to the respective hotels
and other service providers for their information and records.
The original copy of hotel and transport vouchers etc will be
handed over to the customer upon arrival in India.
Cancellation and Refunds
All cancellation must be made in writing to us at least
a month prior to the date of arrival of the client. We levy
following cancellation charges.
" 10% of the total amount if the booking is cancelled 30 days
prior
" 25% of the total amount if the booking is cancelled 15 days
prior
" 50% of the total amount if the booking is cancelled 07 days
prior
" 100% cancellation in case of no show
All hotel reservation require reconfirmation by the agent /
customer at least a one week prior to the date of check in
failing which hotels reserve the right to levy at least one
night retention which is payable by the customer making
reservation through us. THE HERITAGE do not take any
responsibility to make any refund on deposit to the clients
until the same has been received by us from the hotel/s. If
payment of the tour is through Credit Card charge then the
contract is irrevocable. If there is any complaint regarding
services it should be communicated to THE HERITAGE while the
tour is still on. Refund, if any, will be made in Indian Rupees
only in India before the departure at the end of the tour, as
per the conversion rate prevailing at the time of refund.
Liabilities
THE HERITAGE acts as an intermediary between the concerned
airlines, hotels, transport – operators and local tourist
offices providing the services. We & our sub agent is therefore
not responsible for any loss, injury sustained by the tourist,
including those occurring outside the touring programs.
Additional expenses incurred due to delay, accidents, natural
disaster, political actions and unrest must be borne by the
tourists. Program, prices, services and conditions are based on
those valid at the time of printing and therefore subject to
change without any advance notice before or during the tour.
“Any part of unutilized services is non-refundable”
Disclaimer
We do not hold any responsibility for any damage or loss
-material or physical due to the sundry services which are not
in our control such as Elephant/Camel/Horse/ Surface Rides, Boat
Ride, Food etc.
|
